Most of the materials used for our clothing are common suit fabrics or cotton fabrics, leather. They are all very soft, comfortable and breathable.

Due to shooting lighting, we cannot say that the color of the product received is 100% the same as the actual product, and there will be slight color differences. But basically the details are the same.

Our default set only includes clothing, and it will also state which accessories are included. Of course, wigs, shoes, weapons, etc. are also available in variants.

We only provide one size on the website, but the actual size of the clothing will be slightly different. Because the styles of the costumes are different, it is impossible to complete the costumes with the same size, but we will send you the costumes that fit your order according to the size you ordered. Of course, if you have any questions, you can contact sales@istarcosplay.com and inform the customer service of your height, weight, chest circumference, waist circumference, and hip circumference.

We can customize the size according to the existing styles, or you can provide the character pictures you want and we will customize them according to the character pictures.
Customization usually takes 10-20 days. If it is particularly difficult or in the peak season, it may take up to 1 month.

Our transportation is divided into free shipping and express shipping
For free shipping, we usually cooperate with common logistics companies in each country, such as the post office. The general transportation time is 10-20 days, and some areas with underdeveloped transportation or countries with special circumstances are about 30 days.

Express shipping generally takes 3-7 days, and some areas with underdeveloped transportation or countries with special circumstances are about 10 days.
Because the transportation conditions in each country are different, including customs, couriers and other situations within the time period, if you have any questions, you can contact the customer service at sales@istarcosplay.com and tell the customer service your order number, or ask before placing an order, tell the country you are in and the time you need to receive it, and the customer service will tell you when it will be delivered.

Our free shipping includes tariffs. This means that you don’t need to clear customs yourself.
But express delivery requires you to clear customs yourself.
For countries with high tariffs or countries with low tax thresholds, we will recommend that you use ordinary transportation.

We mainly pay through PayPal. It can ensure the safety of funds for both buyers and sellers.
And PayPal can support multiple credit cards and debit cards for payment.

This is specific to our Returns & Refunds Policy. It depends on the dissatisfaction to determine whether it meets the return and exchange policy and how to go through the return and exchange process.

Is it suitable for stage performances? Is it convenient for activities?
You can use our clothing to attend events, parties, take photos, record videos, shoot tiktok, live broadcasts, etc.