Common purchase queries answered
Orders and Shipping
If our order is in stock, we will arrange it. If it is not in stock, we will arrange it to be customized, so the delivery time will be affected. The total delivery time is generally 6-37 days. (Most of the time is 7-20 days.)
For more information: SHIPPING POLICY
You can register an account through My Account, or an account will be automatically created for you after completing the purchase.
After we receive your order, we will send you a confirmation order address (remember to check the junk mailbox), you can reply to us directly, or contact us through Contact US
After the order is sent, we will provide you with a query URL.
You can usually check the corresponding official website for express delivery.
Postal parcels are usually queried using 17TRACK. If you can’t find it, we will also provide a special query website.
We do not keep any of your credit card information, all information is protected by paypal.
We do not charge any taxes.
Here we need to remind that the local customs in some countries will fight for some tariffs. If there is any special need for us to pay attention to before delivery, please let us know in advance.
We can ship anywhere in the world
Regular size items all arrive in one package.
Common exchange/refund queries answered
Orders and Shipping
If you receive an order and find that it has been damaged, please take a photo or record a video to contact us as soon as possible. We will arrange return and exchange for you.
Via your local post office, some countries may vary.
You can contact the email address below, we will reply you within 24 hours.
sales@istarcospla.com
If you entered the wrong address and did not contact us in time, and the courier has already been sent, we will inform you which courier company you should contact to modify your delivery address. But if it involves modifying the state or country, you may need to pay some extra shipping costs to the courier company.
All orders can be cancelled for free within 24 hours after payment, but orders cancelled after 24 hours will be charged a handling fee of 30% of the item price.
Any sold out, pre-sale can be purchased, but the customization time will be different, and we can accept any style of customization.